At Cape + Willow, every piece is made with care, intention, and love — and we want the experience of receiving it to feel just as thoughtful.

Because all pieces are one-of-a-kind and vary in size, weight, and destination, shipping costs are not one-size-fits-all. Here’s how it works:

• Estimated Shipping Fee at Checkout: A flat estimate may be applied during checkout to reserve your piece.

• Final Adjustment After Drop-Off: Once your order is packaged and dropped at the post office, the exact shipping cost is calculated. If the final amount differs, I’ll notify you and adjust accordingly.

• Local Pickup Available:
  Based in Phoenix, Arizona? You’re welcome to pick up your order locally. Once your piece is ready, I’ll reach out with available times for a smooth handoff.
   

📌 Shipping times begin once your item is completed and ready to ship. You’ll receive tracking information once it’s en route!

We currently accept:

• Venmo

• PayPal

• Major Credit/Debit Cards (via Wix Payments)

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All payment platforms are secure and encrypted for your peace of mind. Custom orders require a $50 deposit when design begins, and full payment is due once you approve your mockup.

• Custom orders begin once the design is finalized.

• Typical turnaround time is 4–6 weeks, depending on current volume and project complexity.

• You’ll be kept in the loop throughout the creation process.

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🎨 Please check the product description or custom order form for specific turnaround updates.

Because each piece is handmade to order, we do not accept returns, exchanges, or cancellations. Every order is considered final sale.

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However, if you receive your item and there’s a problem damage during shipping, incorrect personalization, etc. Please don’t hesitate to reach out. I’m committed to making things right when possible.

Cape + Willow pieces are designed with durability and longevity in mind. While no formal warranty is included, here’s what you can expect:

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• If your piece arrives damaged, contact me within 5 days with photos and details.

• If your sign loosens or has issues over time, please get in touch — I’ll do what I can to repair or guide you through a fix.

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🧼 To clean your piece, use a dry or lightly damp cloth. Avoid soaking or using harsh chemicals, as each item is hand-painted and sealed for indoor use only.

If you have questions about your order, custom requests, delivery, or anything else — I’m always here to help.

KellJo@capeandwillow.com